Warranty & Returns

Kavero™ stands behind its cookware and offers a comprehensive warranty for all its product lines, including the MSMK series and upcoming releases. We guarantee that all Kavero™ cookware purchased from authorized retailers will be free from defects in materials, construction, or workmanship for the product’s lifetime, provided it is used normally and cared for according to the instructions. The warranty period starts from the date of purchase or delivery.

20 Years Warranty:

Kavero™ provides 20 years warranty to MSMK cookware, and we will replace any MSMK cookware that meets the warranty criteria at no charge in the country of purchase. This warranty does not apply to products bought from unauthorized sellers, as Kavero™ cannot guarantee their quality.

Warranty Service:

For warranty service, contact our customer support for an evaluation.

Warranty Exclusions:

This warranty does not cover:

 

  • Purchases from unauthorized sellers.
  • Damage from misuse such as drops, improper storage, thermal shocks, or improper use.
  • Damage from post-purchase modifications, sharpening, or unauthorized repairs.
  • Failure to follow care and use instructions, such as dishwasher cleaning or soaking.
  • Normal wear and tear, which includes stains, discoloration, dents, scuffs, and scratches.
  • Damage from high heat exposure, misuse of non-stick surfaces, or use of metal or sharp utensils on nonstick coatings.
  • Minor imperfections or color variations that are normal.
  • Damage from catastrophic events such as fire or flood.
  • Commercial use, or use in professional or workplace environments.
  • Damage to glass or porcelain components.
  • Damage from using abrasive cleaning materials like scouring pads, steel wool, or bleach.

MSMK warrants that its nonstick coatings are compliant with regulations regarding materials that come into contact with food.

 

30-day Return & Refund Policy:

Kavero™ offers a 30-day worry-free return policy for all its cookware products. To qualify for a return, the item must be in the same condition as received—unused, unworn, with original tags, and in its original packaging, accompanied by the receipt or proof of purchase.

How to Initiate a Return:

To start a return, contact us at [email protected]. We will provide a return shipping label and detailed instructions on how to send back your package. Returns without prior request will not be accepted.

Refund Process:

Upon receiving and inspecting your return, we will inform you whether the refund has been approved. If approved, the refund will be processed back to your original payment method. Be aware that processing times can vary by bank or credit card issuer.

Customer Commitment:

We prioritize our customers’ satisfaction and strive to deliver the best experience with our products and services. For any inquiries or issues regarding our return policy, please contact our customer service at [email protected]. Our team is dedicated to resolving any problems to ensure your complete satisfaction.